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Genesys Cloud CX Workforce Management Certification Sample Questions (Q25-Q30):
NEW QUESTION # 25
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:
- A. Workforce Administrator
- B. Workforce Manager
- C. Customer Service Representative
- D. IT Specialist
Answer: A,B
NEW QUESTION # 26
Which of the following is NOT a component of a management unit?
Response:
- A. Queue Assignment
- B. Service Goal Template
- C. Schedule Forecasting
- D. Agent Group
Answer: A
NEW QUESTION # 27
In Genesys Cloud, which two types of data can the historical adherence report provide?
(Choose two)
Response:
- A. Agent pay rates
- B. Agent adherence consistency
- C. Weekly call volume changes
- D. Trends in adherence deviations
Answer: B,D
NEW QUESTION # 28
Which two features in real-time adherence monitoring allow administrators to address non-adherence issues immediately?
(Choose two)
Response:
- A. Logging adherence changes automatically in the forecast data
- B. Adjusting the agent's schedule within the adherence view
- C. Viewing specific deviations from the schedule
- D. Sending a notification to the non-adherent agent
Answer: C,D
NEW QUESTION # 29
Which two actions can be performed in the Forecast Editor to help plan future schedules accurately?
(Choose two)
Response:
- A. Approve time-off requests within the forecast
- B. Analyze historical call volume data
- C. Add a forecast modification based on anticipated call volume changes
- D. Generate agent performance reports
Answer: A,C
NEW QUESTION # 30
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